BAE evrak süreçlerinizde
net ve şeffaf çözümler.

Son güncelleme: Temmuz 2026

UAEZY ("we", "us", "our") is an independent private document and visa coordination service supporting UAE-related document and visa coordination enquiries. This Privacy Policy explains what personal data we collect through this website and our WhatsApp and email channels, why we collect it, and how it is handled.

1. Topladığımız bilgiler

When you submit the free assessment form, the renewal reminder form, or contact us directly, we may collect: your full name, email address, WhatsApp/phone number, nationality or residency status where relevant, the service you are enquiring about, and any documents or details you choose to share with us during the assessment process.

2. Bilgilerinizi nasıl kullanırız

We use the information you provide to assess your case, prepare a written scope of service, coordinate document submission with the relevant authorities on your behalf, send you status updates, and send renewal reminders for documents you have registered with us. We do not use your information for purposes unrelated to the service you requested.

3. Bilgilerin paylaşılması

We share your information only where necessary to deliver the service: with the relevant UAE government authority, typing centre, bank, or medical facility involved in your application. We do not sell your personal data to third parties, and we do not share it with advertisers.

4. Veri saklama

We retain your information for as long as needed to complete your case and to meet any recordkeeping obligations that apply to our business, after which it is deleted or anonymised unless you ask us to retain it for a future renewal reminder.

5. Haklarınız

You may ask us at any time to tell you what information we hold about you, to correct it, or to delete it, by writing to info@uaezy.com. You may also opt out of renewal reminders at any time by replying "STOP" on WhatsApp or emailing us.

6. Güvenlik

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Politikadaki değişiklikler

We may update this policy from time to time to reflect changes in our practices. The date at the top of this page indicates when it was last revised.

8. İletişim

Questions about this policy can be sent to info@uaezy.com.

This is a standard template and does not constitute legal advice. We recommend having this policy reviewed by a licensed UAE legal advisor before relying on it as your final published policy.

Son güncelleme: Temmuz 2026

1. Biz kimiz

UAEZY is an independent private service providing document preparation and visa coordination support in the United Arab Emirates. UAEZY is not a UAE government authority, is not affiliated with GDRFA, ICP, MOHRE, or any other government body, and does not itself issue visas, permits, or identity documents. Final decisions on any application rest solely with the relevant government authority.

2. Hizmetimiz

Following a free assessment, we provide you with a written scope of service describing what we will do, our professional fee, and the separate government charges that apply to your case. Work begins only once you accept that written scope. We coordinate, prepare, and submit documentation on your behalf through the correct official channels, and keep you updated at each milestone.

3. Ücretler ve ödeme

Our professional fee is fixed once you accept the written scope and does not change mid-case, except where you request additional services outside that scope. Government charges are set entirely by the relevant authority, are passed through to you at cost, and may change if the authority changes its published fees. Payment terms will be set out in your written scope.

4. Sorumluluklarınız

You agree to provide accurate, complete and truthful information and genuine documents. Delays, additional charges, or application rejection caused by inaccurate information, missing documents, or circumstances outside our control (including processing times or decisions of government authorities) are not our responsibility.

5. Sonuç garantisi yoktur

While we review your documents against current requirements before submission, approval of any visa, permit, ID, or bank account application is determined solely by the relevant authority or institution. We cannot guarantee approval, and our fee covers our coordination work rather than a guaranteed outcome.

6. Sorumluluğun sınırlandırılması

To the extent permitted by UAE law, UAEZY's liability in connection with our services is limited to the professional fee paid for the specific case in question. We are not liable for indirect or consequential loss, or for delays or decisions caused by government authorities, banks, or other third parties.

7. İptal

You may cancel a case at any time in writing. Fees for work already performed and any government charges already paid on your behalf are non-refundable; see our Refund Policy for full detail.

8. Uygulanacak hukuk

These terms are governed by the laws of the United Arab Emirates, and any dispute will be subject to the exclusive jurisdiction of the competent courts of the UAE.

9. İletişim

Questions about these terms can be sent to info@uaezy.com.

This is a standard template and does not constitute legal advice. We recommend having these terms reviewed by a licensed UAE legal advisor before relying on them as your final published terms.

Son güncelleme: Temmuz 2026

This policy explains how refunds are handled for UAEZY's professional fee and for government charges paid on your behalf. It should be read together with our Terms of Service.

1. Çalışma başlamadan önce

The free assessment carries no charge. If, after receiving your written scope, you decide not to proceed before any work has started, no professional fee is due and nothing is charged.

2. Çalışma başladıktan sonra profesyonel hizmet bedeli

Once we begin assessment, document preparation, or coordination work, our professional fee covers the labour completed. If you cancel partway through a case, we will invoice only for the proportion of work genuinely completed at that point, itemised for your review, rather than the full fee.

3. Resmî kurum ücretleri

Government charges (typing centre, immigration, MOHRE, medical, or bank fees) are paid directly to the relevant authority at cost and are non-refundable by UAEZY once submitted, in line with that authority's own policy. Where an authority itself offers a refund for an unsuccessful or withdrawn application, we will pass that refund on to you in full, minus no additional charge from us.

4. Başvurunun kurum tarafından reddedilmesi

If an authority rejects an application through no fault of the information or documents you provided, we will coordinate correction and resubmission at no additional professional fee, where reasonably possible. This does not apply where rejection results from inaccurate information, missing documents, or a change in your personal circumstances.

5. İade talebi nasıl yapılır

Refund requests should be sent in writing to info@uaezy.com with your case reference. We aim to review and respond to refund requests within five business days.

This is a standard template and does not constitute legal advice. We recommend having this policy reviewed by a licensed UAE legal advisor before relying on it as your final published policy.